general information

If you have any inquiries regarding the privacy and cookies policy, you can contact us via the following email and all your inquiries will be answered
When you first register on the Site with us, you will be able to choose whether to accept or decline to receive marketing communications from us or from our carefully selected third parties. You will be given the opportunity to unsubscribe each time you receive marketing communications or a newsletter from us (which may be sent by email, SMS or push notifications, by phone or direct mail). Furthermore, you can change your marketing preferences at any time by contacting us as set out above.
You may also request the correction of any incorrect data displayed in your account on the Website by contacting us. You may, in certain cases, modify certain information through the Site or Application.


First-party cookies (very small files sent to your computer or other device used to access the Website) and other similar technologies that we may access when you visit our Website in the future. We may also use third party cookies.

There are five types of cookies:

Website functionality cookies

These type of cookies enable you to browse the website and use the features we provide, such as shopping baskets.

Website analytics cookies

We use this type of cookie to measure and analyze how our customers use the Website. This allows us to continually improve our website and your shopping experience.

Customer preference cookies

When browsing the Internet or shopping online, the Website will remember your preferences (eg username, language or location). This would make your browsing experience simpler, easier and more private.

Targeted and advertising cookies

This type of cookie is used to display advertisements about you. Furthermore, this type of cookie determines how often you see an advertisement and helps us measure the effectiveness of our advertising campaigns.


Cookies of third party service providers

We may work with third party companies that we authorize to place third party cookies, web beacons or similar technologies for storing information on the Website. These service providers help us give you a better, faster and more secure experience. These service providers may use these technologies in the ways described above and may assist us and help you avoid fraud.

By using the Website, you agree that we and they may place and access these types of cookies on your devices each time you visit this Website or any of our other websites.

If you wish to delete any cookies, please go to the help and support section of your internet browser for information on how to locate a file or directory that stores cookies.

Please note that if you delete our cookies or disable feature cookies, you may be unable to access certain areas or features of our website.


How do we use your information?

We may use your information for the following purposes:
  • For any purpose related to processing or fulfilling orders or to provide any requested service
  • To verify and carry out financial transactions on the Website, including performing balance checks or detecting fraud
  • Assisting you with your customer service inquiries or providing the required information
  • To manage your accounts
  • To give you a personalized or enhanced shopping experience
  • For analytical or statistical purposes
  • For marketing purposes, including by providing you with our promotions, to our partners and other websites, through newsletters and marketing advertisements unless you decide to refuse to receive such communications
  • To improve our service or website
  • To combine it with information we have already obtained through legal means through other sources
  • To protect our rights, our safety or the safety of others, including to prevent fraud
  • For any purpose required by laws or regulations

We may provide an instant chat feature on the Site to respond to your inquiries. Once this feature is available, we may record and store all conversations. The transcripts of those conversations are used for customer service purposes only.

We may share your information with any of the following:

  • Our group companies
  • Carefully selected third parties with whom we have a relationship and may contact you or use your data only for reasons previously agreed with us, including marketing
  • Service providers that perform certain services on our behalf, such as: payment processing, information technology, website maintenance, surveys and market research, warehousing and logistics, transport companies, advertising and marketing or any service necessary to complete the procedures for your orders
  • Our professional service providers, such as: legal advisors, audit advisors, financial advisors and insurance advisors
  • Any assignee, successor, operator or prospective purchaser of the Website or of the Company
  • Any legal, regulatory, law enforcement, governmental or municipal bodies
  • Any gift recipient or guarantee provider of any kind in connection with your orders