Terms of service
This page sets out the legal terms and conditions (Terms and Conditions) under which Mohammed Hammoud Al-Shaya Co. or its affiliates in your place of residence sell the products(s) listed on this website (website). These terms and conditions are subject to change at any time so you should review them before making any new purchase. We strive to adhere to international standards related to distance selling and e-commerce at all times. If you have any questions, please contact us.
By ordering Products through our Website, you confirm that you wish to enter into a contract with us for the purchase of those Products at the prices indicated on the date and time you place the order. We reserve the right to change product prices from time to time, for example during periods when promotional offers are running on products or if products are priced incorrectly. If the corrected price of the Products at the time of your order is higher than the price quoted to you, we will contact you to obtain your instructions regarding the process before accepting your order. Prices do not include any value added tax (ie VAT, GST or any other similar taxes or fees) applicable under applicable law.
Please note that completing the online purchase process or sending our confirmation email does not constitute acceptance by us of your order. However, your request is considered acceptable to us only when it is delivered to you and taking into account the receipt of the full amount. You can review the submitted applications and their current status at any time by visiting our website and clicking on “Login” at the top of the page and then “Track Your Application”.
If we are unable to supply the products you have ordered and we do not fulfill your order for any reason, eg ordering more than 15 pieces of the same product, we will let you know. This may be because the ordered product is out of stock or because we have found an error in the price of the product. If you have paid for those products, we will refund the full amount to the card you used for payment as soon as is reasonably possible.